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i have banned for no reason I need help

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I was playing arcade, looking for ammo for some pvp later and suddenly it kicked me out of the game with the message "Your account has been banned from our services for either cheating or explotin. To appeal your ban please contact our support"(i haven´t had hacks even a minute of my playtime i can promise) I need help because I have spent a few hours I do not want to lose count due to a system failure.

Thanks and sorry for my bad english.


Ayuda en español también es bienvenida, gracias

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