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Hipax

Partnership Program Rework

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Based on some of the information that I have received from not just friends of mine, but partners who are also just people I have talked to passively, I think it would be a good thing to suggest some feedback and ways to rework a lot of the partnership program and what could make things better going forward for Viewers, Partners, AND the developers:

1. Create A separate team with their own tools for dealing with partners. This would allow developers to better focus their assets towards less community-based work, and would allow partners to be able to get more direct assistance whenever working with a group of people who are on board a team created specifically to work with them and do whatever they can to assist these partners in getting access to the resources, tools, etc. that would allow them to succeed in elevating their content to the next level and making NewZ content the best that it can be.

2. Remove viewership/follow/etc requirements, and view individual applicants directly. This would encourage streamers to try their best to put themselves out there and make the best of what is available to them. By removing requirements, this would also encourage players who probably wouldn't have even considered streaming to be able to reach out and begin building a community, making friends, hosting events, and doing things that they otherwise wouldn't be able to do. This would also ensure a "Quality over Quantity" system with applicants, and making the streamers who are really putting in their best and trying to have the highest quality content will be the ones being rewarded over those who view/followbot or manipulate systems (IE: having clanmates raid people to keep large chunks of viewers) to get unfairly earned partnership or other benefits. Another thing is also that A lot of people have noticed that the hype around Community Boxes are no longer there, and a lot of streamers have suffered large losses from this, so the current requirements that are present are almost unobtainable for smaller/newer streamers who try to focus on -just- NewZ.

3. Remove The Partnership "Tier" system, and do rewards on "Partner-Activity" basis. Reward partners who are doing their best to remain active, keep participating in his/her community, and work with people to host events or run other things. If the partnership program is meant for working with partners and helping them grow a community and become more based around interacting in NewZ, removing the Tier program would convince partners to come together and work with each other on collaborations rather then focusing on -just- themselves and doing what they have they do to get to that next Tier. If a streamer needs a private server, provide them for how long they need it. If partners need a sub server/event server - have a developer tweak server information and either provide servers to a partner that already exist (IE: the NA event servers, etc.) or provider partners with the server/currency needed to host those servers. If you don't want partners to focus on giveaways, then focus on more passive rewards that aren't things like Skinboxes/cosmetics, and focus on rewards that partners would be able to use to still give back to their community and contribute with their players, with the occasional personal rewards for the partners who are doing well (Custom Cosmetics, riot shields, early access, exclusive teasers to share, etc.)

If anyone else has any ideas for the partnership program, feel free to throw in whatever you feel like would make the system better or what you think should be changed or adjusted. Thanks for reading, and I hope to hear some of what you guys and gals have to say ^^

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Oh, and I actually had an extra point to bring up on this but hadn't considered this at the time of writing. This is less to do with -just- the partnership and more with the newz team as a whole

 

4. Add a North-American based team of moderators/helpers/etc. to work with partners, answer support tickets, etc. So many times I have heard that "NA tournaments don't work", "the devs are in EU timezone", etc. etc. - The best way to fix this would be to dedicate a member of staff to training and looking at applicants for moderator/developer positions in the NA region, as that would cut down on support timezone differences, add more members to the team, and generally get more information spreading around amongst the community that will be valuable to players and keep the other devs informed. Just saying "we aren't in that timezone" isn't going to fix anything unless steps are actively taken to fix it - and I'm sure a lot of NA players would be more then happy to volunteer their time to assist you guys in moderating our own region. I know I personally wouldn't mind putting in my spare time to improving things. :)

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We appreciate all your suggestions, personally I do not think there are any changes to make. KazmightONFIRE has done a great job with everything related to partners, tiers and now with supercup 2. Regarding adding NA mods, we currently have moderators in the NA region.

Any assistance you need can contact kazmightONFIRE or send a ticket to the support with the title kazmightONFIRE, personally help you with everything related to the Partnership Program.

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10 hours ago, HEARTBREAKER said:

We appreciate all your suggestions, personally I do not think there are any changes to make. KazmightONFIRE has done a great job with everything related to partners, tiers and now with supercup 2. Regarding adding NA mods, we currently have moderators in the NA region.

Any assistance you need can contact kazmightONFIRE or send a ticket to the support with the title kazmightONFIRE, personally help you with everything related to the Partnership Program.

I really don't know how you could say that. I've heard lately from partners that they've been having issues left and right - sub servers not being renewed, rewards not being distributed - partners who were originally having good contact struggling to be able to get in contact with others, and among other things - partners not moving tiers after starting, while other ones immediately start at a higher tier - none of that sounds like something that'd be a "good job". I want things to succeed and you guys to have a great game, but I really don't know what to say because when I hear moderators say everything is fine, partners are telling me a whole different story. And when I ask about working to help out or even become a part of the team and learn things about the engine or how things work, being told "we're a professional company, not some emulator kids" seems kinda like a ridiculous remark to make when someone is willing to learn and offer help, especially when every thing I have suggested has gotten support from yourself and quite a few others. The only reason I'm pushing for this so hard is because as someone who has been streaming NewZ myself, along with supporting the game for multiple years and spending cash when I could, I want to do whatever I can with as much information as I can to push for the best experience for everyone involved with the game and the community.

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On 19/05/2018 at 6:55 AM, Hipax said:

Oh, and I actually had an extra point to bring up on this but hadn't considered this at the time of writing. This is less to do with -just- the partnership and more with the newz team as a whole

 

4. Add a North-American based team of moderators/helpers/etc. to work with partners, answer support tickets, etc. So many times I have heard that "NA tournaments don't work", "the devs are in EU timezone", etc. etc. - The best way to fix this would be to dedicate a member of staff to training and looking at applicants for moderator/developer positions in the NA region, as that would cut down on support timezone differences, add more members to the team, and generally get more information spreading around amongst the community that will be valuable to players and keep the other devs informed. Just saying "we aren't in that timezone" isn't going to fix anything unless steps are actively taken to fix it - and I'm sure a lot of NA players would be more then happy to volunteer their time to assist you guys in moderating our own region. I know I personally wouldn't mind putting in my spare time to improving things. :)

There already are north American Moderators and support staff not just EU.

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21 minutes ago, KOTAZ said:

There already are north American Moderators and support staff not just EU.

How many are NA-based? From what I've been told, only a couple of people are actually support/mods from the NA region. They should look into bringing on NA staffers for higher-up tasks then just moderation. Modeling, mapping, etc. - and put someone in a middle timezone in charge of handling information and putting both teams to work. Since there isn't really a "studio" for Fredaikis AB, they should be trying to form multiple teams of talented people to get things done - that way they aren't being forced to release things in one particular timeline, seeing as they'd be able to dedicate more time/resources with multiple dev teams. Look at developers like DICE, Cloud Imperium (star citizen), or even EA. Multiple studios are in various locations around the world, and they all contribute towards a particular project. If they have spare time, write tutorials, bring on experienced people from the Emulation community - hell, even just start teaching moderators a few of the actual developmental tools or at least give them -something- to work with that isn't just "I get GC to ban rulebreakers". 

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2 hours ago, Hipax said:

How many are NA-based? From what I've been told, only a couple of people are actually support/mods from the NA region. They should look into bringing on NA staffers for higher-up tasks then just moderation. Modeling, mapping, etc. - and put someone in a middle timezone in charge of handling information and putting both teams to work. Since there isn't really a "studio" for Fredaikis AB, they should be trying to form multiple teams of talented people to get things done - that way they aren't being forced to release things in one particular timeline, seeing as they'd be able to dedicate more time/resources with multiple dev teams. Look at developers like DICE, Cloud Imperium (star citizen), or even EA. Multiple studios are in various locations around the world, and they all contribute towards a particular project. If they have spare time, write tutorials, bring on experienced people from the Emulation community - hell, even just start teaching moderators a few of the actual developmental tools or at least give them -something- to work with that isn't just "I get GC to ban rulebreakers". 

In terms of NA/SA staff members currently there is the following. I can't comment about anything else though, as i'm not involved with anything like that.

ElChupacabra (Game/Support Admin) 

Myself (Game Moderator)

Shortguy (Game Moderator)

Goretekz (Game Moderator)

MurkyMurk (Game Moderator)

 

 

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 Look at developers like DICE, Cloud Imperium (star citizen), or even EA.

 EA for there last financial year reported a profit  of  $976,000,000 and an estimated net worth of 22.90 billion Dice is part of EA studios so unfortunately working within the same scope of those studios with the budget and Development team  that Newz has to work with is like comparing a commodore 64  processor to an intel i9 however I can see your point your trying to reach but its not so simple just to bring in people to work on a project, you know human nature and all that.

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39 minutes ago, KOTAZ said:

 Look at developers like DICE, Cloud Imperium (star citizen), or even EA.

 EA for there last financial year reported a profit  of  $976,000,000 and an estimated net worth of 22.90 billion Dice is part of EA studios so unfortunately working within the same scope of those studios with the budget and Development team  that Newz has to work with is like comparing a commodore 64  processor to an intel i9 however I can see your point your trying to reach but its not so simple just to bring in people to work on a project, you know human nature and all that.

Look closer in the community. I'm sure plenty of people would be willing to put time and effort into learning the engine and working on the project. If they could do it, why not release tutorials and allow the community to submit their own content - then reward people whose content gets accepted into the game via GC, or some other reward - then bring them on board if they do well enough? There's plenty of ways that they could implement more international developers and bringing more crew on board without spending cash. I myself have worked with the ISS engine and worked on these "emulator" projects that they like to insult (nevermind the fact that this game started as an emulator just like everyone else but made the money to actually buy a license, but that's just my two cents), and I've asked multiple times about helping in any way that I could. Suggestions that I post usually tend to get a decent amount of support and I have actually worked on a professional development team as a game tester, as well as did professional story-telling/writing. If they don't want to look for new people, they can still look at expanding the skillset of moderators and other people who are already on the team. Money isn't an "issue" per say when it comes to staffing for a game like this if you play your cards right.

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Do you honestly believe that we are not close to the community? I am very involved with all of you, I am always attentive to your ideas and suggestions. I am active in social networks, discord and supporting streamers. I answer each one of your suggestions and many of them will be added to the game or even others fixed thanks to your feedback. I do everything possible to bring your feedback to the developers and that together we make really useful changes for the community.

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14 minutes ago, HEARTBREAKER said:

Do you honestly believe that we are not close to the community? I am very involved with all of you, I am always attentive to your ideas and suggestions. I am active in social networks, discord and supporting streamers. I answer each one of your suggestions and many of them will be added to the game or even others fixed thanks to your feedback. I do everything possible to bring your feedback to the developers and that together we make really useful changes for the community.

You've done your best so far, heartbreaker. That's been obvious from your involvement, but I'm sure you can see that things aren't always easy to believe whenever we've seen so many things occur over the time that we've spent being a part of this game's community. There has been a lot of high (and low) points in the community throughout the years, and I never mean by saying "Look Closer" that you aren't community-involved. I'm suggesting that the company looked more into bringing or even -training- people who are in the community to do more then just moderation. There's only so much that a moderator can do over the time that could be spent to train someone or bring along someone who knows how to already work with  the tools that the developers have on disposal.

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Shortguy is an excellent NA mod. He doesn't do a lot of work on the forums he seems as more a behind the scenes mod who works on bans and stuff like that (I could be wrong) but I know he's always busy helping out the game in some way. :)

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1 hour ago, Zecrasta said:

Shortguy is an excellent NA mod. He doesn't do a lot of work on the forums he seems as more a behind the scenes mod who works on bans and stuff like that (I could be wrong) but I know he's always busy helping out the game in some way. :)

+1 Shortguy, vintorez, goretekz, havi and egoist are good moderators and good people. Personally, they have helped me a lot and are always active with the community. :x

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