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Found 2 results

  1. Katryna247

    Item description error

    When looking up item prices and item descriptions on https://infestationnewz.gamepedia.com the VSS Compact is listed as a sniper rifle, as well as it is listed under Semi_Automatic rifles. VSS Compact listed as a Semi-Automatic Rifle: https://infestationnewz.gamepedia.com/Trading_Prices#Semi-Automatic_Rifles VSS Compact listed as a Sniper Rifle: https://infestationnewz.gamepedia.com/Trading_Prices#Sniper_Rifles Same exact weapon. So which is it? Sniper or Semi-Automatic? This makes ALL the difference when trying to play on servers where certain weapons are not permitted. Even currently with it having an in-game listing (weapon description when you look at it in your inventory) as a Semi Automatic Rifle, you are not permitted to use it on servers where sniper rifles are banned. Can someone please look into this. Semi or Sniper? Which is it Devs???? It can't be both!!
  2. Katryna247

    Better Support Help

    You guys really need to get better with answering support tickets! Here is my example of what just happened to me. I placed a support ticket with a question. The question was NOT answered AT ALL in regards to the information I provided. Then my ticket was closed without leaving me any chance to reply. NOT happy about that at all! Pretty rude if you asked me. My ticket #89126 read: While playing in Open World on a private server the game got switched to 'no snipers allowed.' Not a problem. I logged out and got rid of all my snipers and sniper ammo. When I logged back onto the same server none of my weapons would work, not even melee weapons. This has happened more than once on several different servers. Is this a server problem or game problem? Please help. Thank you. The response I got was : NewZ Ticket #81926 Answer The support has replied to your ticket: Hello, you are on a PVE server, you can't kill players there. Regards Problem NOT solved! I NEVER mentioned killing or trying to kill other players! So I sent my ticket again and explained that I was aware of the server being PVE and again NO weapons worked even melee weapons! My second ticket #89130 read : My original message : While playing in Open World on a private server the game got switched to 'no snipers allowed.' Not a problem. I logged out and got rid of all my snipers and sniper ammo. When I logged back onto the same server none of my weapons would work, not even melee weapons. This has happened more than once on several different servers. Is this a server problem or game problem? Please help. Thank you. The reply I got stated that I was playing on a PVE server, then my ticket was closed without allowing me to reply. That is correct I was on a PVE server and I am well aware of that because it is ALL I play on! None of my weapons worked against any zombie. Something is wrong somewhere! Thanks again. The response I got was: NewZ Ticket #81931 Answer The support has replied to your ticket: Hello, the owner of the server can disable Assault Rifles and Sniper. PROBLEM STILL NOT SOLVED!!!! There was NO issue with the owner disabling sniper rifles or assault rifles. I was NOT trying to kill other players! My issue was that NONE of my weapons (PLEASE SEE ORIGINAL MESSAGES....I REMOVED ALL SNIPER RIFLES AND AMMO THAT I WAS CARRYING) and not even my melee weapons would work! Something is wrong when weapons get 'disabled.' It seems to effect all weapons not just those specified. Could someone please look into this? PLEASE! Also, when and if you look into this, please look into how terrible your support is. The way support tickets are answered is minimal at best and does not allow for players to reply with responses that could possibly help in solving the issues they are having. Closing tickets this quickly with a minimal at best answer seems as though bots are running the support ticket feedback. No human interaction at all. I know players who have stopped playing due to the very short rude answers and 'ticket closing' that occurs all too frequently. Players place tickets because they are looking for help, NOT simplified one line answers that DO NOT answer the questions! If, IF anyone actually took the time to READ my ticket(s) I am quite certain I would have gotten a different response; because the one line answers I was given not only did NOT answer my question, they also were not even revelent to the question I asked! READ the details I provided and tell me how ANY of the answers I was given even remotely begins to answer my question!