Maybe you should do a better job at making "the experience of the new player" more "new player" friendly?
PS: No offense to any mods/developers/players I have seen ingame and talked to before because not all people are bad in this community its just these few that seem to overwhelm the playerbase at the moment.
BUT STILL... people join and leave the second day because some scrubs camping 5v1 on servers talking shit and killing new players... Make reputation server based, pvp servers like rockyford etc= pvp server reputation, open world servers: colorado,caliwood= open world reputation! make the rep in game mean something, you got -10000? buying the new contracts from an npc/marketplace will cost more, you have +10000? it will cost less, and make the penalty for killing a civilian player hard on people, make it so that who takes the first shot at someone will be "marked" and not able to log out for 120 seconds because people are done with these campers that kill someone and then quickly log out because they realised who they F#ed with! the reputation system needs a complete rework!
Cheaters be like "Oh, look I have -750.000 rep and I'm not even veteran haha" joining pvp servers and in the top right corner seeing 1 "jennifer6000hangkipang" killing 6 people in a row headshots only with an m4 from 80-100 meters in 10 seconds is unbelievable. No wonder so many players left the game,keep leaving, and probably will leave soon. People don't mention stuff like this because they are scared the developers or mods will ban them for speaking up to them and stating their opinion about the game. I have seen players get banned on 3 accounts with the same darn names just in a different size or a $ used instead of an S and they still play up to this day, whenever you see players like this still playing you instantly leave because you know they can't do a proper 1v1 or a 3v3, you kill them, they return with a group of 8-10 to gank on your team of 3 and then talk shit that you are a "noob" or tell you to "kill yourself" because YOU are the one getting 10v1 and THEY are the "good" players? wtf is this? kindergarden? the best part is when they start using the voicechat because they dont want to get reported for "foul behaviour" or "racial slurs" because the devs cant check voicechat like the game chat through logs, and videotaping all these asshats isn't even worth it at this point!
WHERE IS YOUR HONOR AND FAIRPLAY NOW? I WANT THE OLD TIMES BACK WHERE YOU COULD HAVE FUN AT THE END OF A PVP SESSION INSTEAD OF LOGGING OUT AND TRYING TO FIND PVP SOMEWHERE ELSE ON A DIFFERENT SERVER! OH WAIT NVM THAT WONT WORK BECAUSE THEY ARE ALMOST EMPTY!